Section 1: Fundamentals of Communication

MOOC Summaries - Fullbridge - Career Edge - Communication and Teamwork - Fundamentals of Communication

Section 1: Fundamentals of Communication

“Fundamentals of Communication: Introduction to the Section current section … Fundamentals of Effective Communication …  Structuring Effective Communication … Guidelines for Effective Communications … Conclusion”
(Source)

Summaries

  • Section 1: Fundamentals of Communication > Subsection 1: Introduction to the Section > 2.1.1.1. Introduction to Communication
  • Section 1: Fundamentals of Communication > Subsection 2: Fundamentals of Effective Communication > 2.1.2.1. Communication Matters
  • Section 1: Fundamentals of Communication > Subsection 2: Fundamentals of Effective Communication > 2.1.2.3. Workplace Communication Basics
  • Section 1: Fundamentals of Communication > Subsection 2: Fundamentals of Effective Communication > 2.1.2.5. Importance of Code Switching
  • Section 1: Fundamentals of Communication > Subsection 3: Structuring Effective Communication > 2.1.3.2. Top-Down Thinking
  • Section 1: Fundamentals of Communication > Subsection 4: Guidelines for Effective Communications > 2.1.4.3. Language and Tone
  • Section 1: Fundamentals of Communication > Subsection 4: Guidelines for Effective Communications > 2.1.4.7. Framework for Managing Interpersonal Conflicts
  • Section 1: Fundamentals of Communication > Subsection 5: Conclusion > 2.1.5.2. Thinking About Effective Communication

Section 1: Fundamentals of Communication > Subsection 1: Introduction to the Section > 2.1.1.1. Introduction to Communication

  • In this course, we’ll start by exploring the ins and outs of effective communication.
  • You’ll learn how to select the best format for sharing your ideas, how to structure your messages to maximize impact, and the tips for delivering an impressive presentation.
  • Armed with these skills, you’ll be ready to learn how to build and support a high functioning team in the third part of the course.

Section 1: Fundamentals of Communication > Subsection 2: Fundamentals of Effective Communication > 2.1.2.1. Communication Matters

  • In this next section, we’re talking about communication, because what you say and how you say it matters a lot.

Section 1: Fundamentals of Communication > Subsection 2: Fundamentals of Effective Communication > 2.1.2.3. Workplace Communication Basics

  • Communication goes beyond how you write an email or present yourself on the phone; it’s also about picking up on other verbal and nonverbal cues.
  • When you speak with another person, particularly in a professional context, it helps to habitually ask yourself, “What messages am I sending?” To increase your awareness of how you interact professionally, pay attention to these three fundamental types of communication: written, verbal, and nonverbal.
  • Verbal Communication: When you exchange messages through spoken language, you’re practicing verbal communication.
  • Effective verbal communication skills are vital in a variety of situations and reflect your level of professionalism and knowledge.
  • Nonverbal Communication: This type of communication involves sending and receiving unspoken messages by way of facial expressions, body language, posture, and eye contact.

Section 1: Fundamentals of Communication > Subsection 2: Fundamentals of Effective Communication > 2.1.2.5. Importance of Code Switching

  • Whenever you’re communicating in a professional setting, it’s important to be conscious and intentional about code switching.
  • Code switching is a communication approach that can be used when there is a shift in audience or setting.
  • In professional settings, you should thoughtfully match your tone and communication style to the situation.
  • Consider three things:
    • First, the message.
      • How lengthy, detailed, and complex is the information you want to convey?
    • Second, the audience.
      • What level of formality is appropriate in this situation?
      • What are the time constraints?
    • Third, the urgency.
      • How critical is the information to making time-sensitive decisions?
  • By practicing code switching techniques in professional settings, you can present yourself in a way that ensures you will always be taken seriously.

Section 1: Fundamentals of Communication > Subsection 3: Structuring Effective Communication > 2.1.3.2. Top-Down Thinking

  • The two primary goals of top-down thinking are:
    • To structure your communication in a way that is both compelling and memorable to your target audience, and
    • To build a solid foundation for your argument that incorporates specific data and supporting evidence.
  • The tiers are modeled in the following way:
    • The top tier, or Narrative Introduction, identifies the reason for your communication.
    • The middle tier, or Key Point Headlines, are the unique points designed to explain the hypothetical solution in the narrative introduction.
    • The bottom tier, or Supporting Data, presents the information that supports each Key Point Headline.
  • Think of the top tier as a short, compelling way to communicate your message to an audience.
  • The bottom two tiers support this message logically using data and evidence.
  • In the upcoming units, you’ll take a closer look at each tier of the pyramid to improve your ability to communicate effectively.

Section 1: Fundamentals of Communication > Subsection 4: Guidelines for Effective Communications > 2.1.4.3. Language and Tone

  • Language refers to the way that you construct your message, and tone is the attitude or voice in which your message is delivered.
  • The language and tone you choose will ultimately drive how your message is received, so it’s important to be mindful of both.
  • Let’s take a closer look at five techniques that will help you create effective messages:
    • Always use formal language.
    • An active voice delivers your message confidently and efficiently, whereas a passive voice can cloud the meaning and subject of your communication.
    • Use clear language and phrases that demonstrate your expertise and how you can add value in a situation.
    • Be solution-focused. When you have a problem, avoid dwelling on the complications and focus on the steps you can take to solve the problem.
    • Establish personal connection and trust in your communications.
  • The next time that you construct a business email or prepare a presentation, consider how your tone and language will affect the message you hope to convey.

Section 1: Fundamentals of Communication > Subsection 4: Guidelines for Effective Communications > 2.1.4.7. Framework for Managing Interpersonal Conflicts

  • When approached thoughtfully, situations such as contentious meetings present opportunities for team growth.
  • Communication can be a helpful way to manage expectations, establish priorities, reaffirm common goals, and recognize competing perspectives.
  • From there, you can work through different types of conflict with several different key strategies.
  • In the following units, we’ll explore the five most common frameworks for managing interpersonal conflicts:
    • Accommodation.
    • Avoidance.
    • Collaboration.
    • Competition.
    • Compromise.

Section 1: Fundamentals of Communication > Subsection 5: Conclusion > 2.1.5.2. Thinking About Effective Communication

  • The next section will dive even deeper into some communication best practices and strategies.
  • Before you move onto the next section, take a moment to reflect on the content that we just covered.
  • Keep these fundamental concepts in mind as you practice your communication skills and begin applying them to your endeavors!

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