Module 6: Course Wrap Up

Discussions in the course ranged from how dynamic and complex the industry is, to efforts to really try to create a highly customized and enjoyable personal experience.
Key takeaways:
- Strategic Management: industry structure, competitive positioning, profitability, business models and innovation.
- Understanding industry from the lenses of customer, capital and investors.
- Marketing: connect customer vision to experience.
- Human resource: challenges in finding, developing, and retaining people.
Future of hospitality is in developing skills and knowledge from any source or from an array of sources.