Introduction to the Science of Delivery

Introduction to the Science of Delivery

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  • Introduction to the Science of Delivery > Readings and Lectures > Introduction video
  • Introduction to the Science of Delivery > Readings and Lectures > Maria Gonzales de Asis on the Science of Delivery Video
  • Introduction to the Science of Delivery > Readings and Lectures > Science of Delivery Video
  • Introduction to the Science of Delivery > Readings and Lectures > Practitioners' Perspectives Video
  • Introduction to the Science of Delivery > Readings and Lectures > World Bank Video

Introduction to the Science of Delivery > Readings and Lectures > Introduction video

  • This is a course about writing case studies and specifically about writing science of delivery case studies.
  • I want to talk a little bit about what we mean by science of delivery case studies and then explain what topics the course will cover.
  • Science of delivery is an idea that’s been on the table for a long time, but has recently enjoyed a resurgence.
  • The big question is how do you study implementation? Well, case studies provide one vehicle for that.
  • Implementation tends to be very sensitive to context, and the cases enable us to understand the influence of context, the steps taken, the importance of different operational details, management process in linking that policy to an outcome.
  • The president of the World Bank, Jim Kim, has popularized this notion recently with his science of delivery initiative, and other countries have joined in.
  • The objective now is to create a science of delivery case databank, a bank of case studies that will serve a number of important functions.
  • One thing that science of delivery cases do is help us understand the causal mechanisms that might link an intervention or a policy to an outcome.
  • Another function that science of delivery case studies serve is to help us evaluate how context influences the project’s success or the outcome of a policy.
  • How might context make that policy or that project design not workable, or what steps can we take to adapt to a particular context? Third, science of delivery case studies can help us share experiences.
  • Not necessarily that we’ll adopt that, it may not be a hard and fast lesson but it gives us food for thought and the case study draws people in, it helps us think about a new way to do things.
  • A science of delivery case study also helps us capture tacit knowledge.
  • So one objective of a science and delivery case is to actually tap that information, to put it in a form in which we can share it with each other.
  • Another function of a science of delivery case study is to help teach new generations or even our own staff.
  • Here at Innovations For Successful Societies at Princeton University, we produce such case studies.
  • We know, because of what governments tell us, that many governments are actually using the case studies as historical memory and as a way to teach a new generation of staff members what the previous generation did, and to teach them about the policy they’re actually going to manage.
  • We can also teach people at universities, using these cases, we can teach them in our own policy organizations, or in governments.
  • Finally, a good science of delivery case study is very important to the people who expended the hard effort to make a project work.
  • Another function that a science of delivery case can serve is to recognize the actual contribution made by many different individuals and to help create a partnership, a community of policy makers, of reform leaders around the globe.
  • These functions are important to remember as you begin to write your own science of delivery cases.
  • Or the research parts of development institutions and governments who say well we want to draw general insight from these case studies and think about some general proposals we can make on this basis.
  • They want cases that are very clearly labeled with kinds of problems to be tackled, the actual solutions used, the kinds of alternative plausible explanations for the results.
  • You have the skill to apply political economy concepts to the study of implementation.
  • You’re probably already a very strong writer, and we’re just going to give you a few general points to remember for particular use in preparing these kinds of case studies.
  • Process is really key in writing good science and delivery case studies.
  • A third element of writing a good science of delivery case is to know not only who your audience is and what the goals are, what the functions of the case would be, but to have a really deep understanding of that case study template, of the research process and the kinds of strategies you can use to improve the quality of research and to understand the audience needs and the writing challenges that that presents very clearly.
  • You’ll get to meet some users of science of delivery cases and you’ll hear them talk about what they value in these case studies.
  • In the next segment, we’ll back up a bit and talk about in general what case studies are good for and what they’re not good for.
  • There are a few science of delivery case study templates out there.
  • They cover the same kinds of material and we want to compare and contrast them so you can get a stronger sense of the intellectual content behind each section of a science of delivery case.
  • What goes into each section? Then we’ll talk about the research process.
  • Then we’ll focus on interviewing because in a science of delivery case where you’re trying to tap that tacit knowledge, you’re going to be conducting a lot of interviews.
  • We’ll introduce some standards, some stylistic standards as well as some organizational standards.
  • We’ll talk about some work arounds when you have an unusual story that doesn’t seem to work too well with that template.
  • You’re about to hear some very important writers, researchers, and editors as well as users talk about the use of science of delivery cases.

Introduction to the Science of Delivery > Readings and Lectures > Maria Gonzales de Asis on the Science of Delivery Video

  • So what is the Global Delivery Initiative? The Global Delivery Initiative is a collaborative effort among different institutions and organizations that we want to “Do development differently.” And the reason why we want to “Do development differently” is that in the last years, despite all the financial resources, technical knowledge, and support given to different countries in development, we haven’t seen the expected results.
  • We need to to see why some interventions are having a bigger impact than others.
  • Where is the behavior incentive-what are the political or economic incentives? What are the delivery challenges that exist during the implementation of an intervention? -to be able to understand better how we can make a major impact in an intervention.

Introduction to the Science of Delivery > Readings and Lectures > Science of Delivery Video

  • So I think size of delivery has meant a lot of different things to a lot of different people but for those of us who work in operations, I think the science of delivery really means development effectiveness.
  • It’s a really good opportunity, I think, for different people in terms of sectors in the bank, but also different countries to exchange knowledge on things that the bank hasn’t technically spent a lot of time on where we have, you know, the best people working on water and urban and very technical issues.
  • It’s really a good opportunity, I think, to look at the very difficult questions of the how- why some technical solutions work in specific contexts in specific countries, and why many times, often they do not.
  • I think the alternative way of thinking about the science of delivery is as a search for very customized solutions to problems that are very particular manifestations of a weird combinations of problems, and so I tend to be in that latter camp.
  • The really big gains to be made and the real scientific gains to be made are in ensuring that learning actually happens inside that classroom and showing that healing actually takes place inside a health clinic, and that’s where I think the real frontier is in the 21st century.
  • >> I think it’s really easy for development practitioners to look at an intervention, look at its design and sort of looking at how it was implemented and think they have a sense about the really critical factors that made the project achieved, give the things that it achieved or in some cases didn’t, make the project not achieve the things that it set out to achieve.
  • There’s a lot of knowledge that’s accumulated along the way that you just, that you find out through the process of implementing the project, that wasn’t apparent to you ex ante, and so I think, where case studies could be particularly valuable and where they could go even further in a lot of cases is to really sort of get into some of that nitty gritty.

Introduction to the Science of Delivery > Readings and Lectures > Practitioners’ Perspectives Video

  • “Well, I know that there was a reform effort in Kenya.” “How can I find out more information about that?” And so having a database of case studies that you can you can look at, where you can actually contact the people who wrote them or the people that are talked about in the cases, is extremely powerful.
  • I know that in the case of Liberia, where we’ve worked, it’s been extremely helpful to have a record of the efforts that have been made in Liberia, but also the efforts that have been made in the region.
  • >> A broad range of case studies like, like the Princeton set gives me a chance to access all sorts of lessons learned, experiences from other countries.
  • I’ve been doing a lot of work in Eastern Europe the last few years, and I’m able to use, for example, the Lithuania Latvia ISS case studies to show my clients how it’s been done in a country very similar to theirs.
  • If the case study is very sort of personalized in a sense, it gives them, you know, potentially a contact.
  • >> Actually I find that I read a lot of these case studies and I think, “Huh, that’s it! I just had that conversation yesterday.” Or, I just walked into that office where the files are piled up to the sky, and, and, and you know I think a lot of these cases are more universal.
  • >> What I really get out of a case is something tangible.
  • When a case becomes so abstract, sort of general, you know, you get so far from the details that you don’t get a sense of what’s in there.
  • I think the case, the [UNKNOWN] case is the best example.
  • It’s important to have a sense of the people because there’s something about the context that is written in the case, but also it’s a way to- – and this is something- One of the uses is “Okay, what would I have done there?” “What were the other options, that maybe they were not aware of?” [INAUDIBLE] >> I would think of Aesop’s fables.
  • If cases are very dry, we read them, they’re academic, we put them down and we don’t think of them again.
  • >> A lot of the people who are reading these case studies are not sitting at, you know, a beautiful campus in New England.
  • They have to print this case out because maybe they can’t read on their screen because there’s not power all the time.

Introduction to the Science of Delivery > Readings and Lectures > World Bank Video

  • The World Bank Group is active in more than 100 countries in the world- in developing countries, with quite a lot of challenges.
  • About 35 of those countries are fragile or conflict-affected Conflict-affected countries where some of our priority programs are.
  • For us to be effective in delivering solutions to those countries and, some others-whether it is around skills, or jobs, or improving agricultural sector outcomes or even investing in and financing supporting energy efficient projects or renewable energy- we need to know what has worked and what has not, and why.
  • NOISE] I just want to start from the goal, that the World Bank Group has set for ourselves.
  • Looking at specific cases and specific sectors and specific countries is the way to start engaging more development partners in a more programmatic tackling of the biggest development challenges across the world.
  • NOISE] Global practices were created to allow the World Bank Group to deliver the best possible solutions to development challenges that our clients face.
  • For us to be able to do that, we need to learn from experience on what has worked where, and why, and adopt those lessons of experience into our programs in some other countries.

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